Sales Policy – MORIE

Effective date: May 12, 2025

At MORIE – Premium Fashion Accessories, we put our customers first and are committed to delivering the best shopping experience through our carefully curated selection of high-quality fashion accessories, including necklaces, bracelets, rings, sunglasses, and hats. The following sales policy outlines our commitments to customers in a transparent and comprehensive manner.

1. Pricing Policy

We offer competitive and transparent pricing for all products:

  • All prices listed on our website include Value Added Tax (VAT).

  • We frequently launch promotional campaigns and special offers to help customers purchase high-end accessories at attractive prices.

  • Any changes in prices will be promptly updated on our website to ensure accurate and real-time information.

2. Payment Policy

To provide a convenient and secure shopping experience, MORIE supports multiple payment methods:

  • Cash on Delivery (COD): Available nationwide. Customers can inspect the product before payment.

  • Credit/Debit Card Payments: Secure transactions via trusted payment gateways.

  • Bank Transfer: Account details will be provided upon selection of this payment method.

3. Delivery Policy

We aim to deliver your orders quickly and safely:

  • Estimated delivery time: 3–5 business days for major cities and 5–7 business days for remote areas.

  • Shipping fees: Calculated based on delivery address and order volume. Free shipping is available for special promotions or qualifying orders.

  • Customers will receive a tracking code once the order is processed to monitor delivery progress in real time.

4. Return & Exchange Policy

To ensure complete customer satisfaction, we offer a flexible return policy:

  • Customers may return products within 7 days of receipt if the item is defective or does not match the product description.

  • Items must be unused, with original packaging and labels intact.

  • If the return is due to a manufacturing defect, MORIE will bear the return shipping cost. In other cases, the customer is responsible for the return shipping fee.

5. Customer Data Protection

MORIE is committed to protecting your personal information:

  • Customer data is used solely for processing orders and improving service quality.

  • We do not share your information with third parties without your consent.

  • Advanced security measures are in place to safeguard all customer information.

(For more details, please refer to our Privacy Policy).

6. Customer Support

Our customer care team is ready to assist you with any inquiries or concerns:

We provide assistance with:

  • Product consultation and recommendations

  • Order tracking and payment support

  • Return and warranty guidance

Contact Information

  • Company Name: MORIE – Premium Fashion Accessories

  • Address: 119 Pham Nhu Xuong Street, Lien Chieu District, Da Nang City, Vietnam

  • Phone: +84 352 550 390 / +84 815 335 705

  • Email: phukienthoitranmorie@gmail.com