Shipping Policy – MORIE

Effective Date: May 12, 2025

At MORIE – Premium Fashion Accessories, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines the shipping methods, costs, and delivery times so that you can shop with confidence.

1. Shipping Methods

We provide a variety of shipping options to meet your needs:

  • Standard Delivery: Available for all orders.

  • Express Delivery: For customers who need faster shipping, available in major cities.

2. Delivery Times

  • Urban Areas: Delivery within 3–5 business days.

  • Remote Areas: Delivery within 5–7 business days.
    Please note that delivery times may vary due to factors such as weather, holidays, or shipping carrier delays.

3. Shipping Costs

  • Shipping costs are calculated based on the delivery address and the total weight of the order.

  • Free Shipping: We occasionally offer free shipping promotions for specific products or orders over a certain amount. Keep an eye on our website or subscribe to our newsletter for updates.

4. Order Tracking

Once your order has been processed and shipped, you will receive an email or SMS with a tracking number. You can use this to track your package through our partner delivery service’s website.

5. International Shipping

Currently, we only offer domestic shipping within Vietnam. International shipping is not available at this time. We plan to expand our services to international customers in the future.

6. Delivery Issues

While we strive to ensure timely deliveries, sometimes delays can happen due to circumstances beyond our control, such as:

  • Weather conditions or natural disasters

  • Traffic, strikes, or carrier delays

  • Incorrect or incomplete shipping information

If there are any issues with your delivery, please contact our customer support team immediately for assistance.

7. Lost or Damaged Items

In the rare case that your package is lost or arrives damaged:

  • Please notify us within 48 hours of receiving the damaged goods.

  • We will investigate the situation and provide a replacement or refund, depending on the circumstances.

8. Contact Information

For shipping inquiries, tracking assistance, or any other questions, feel free to reach out to us:

  • Hotline: +84 352 550 390 / +84 815 335 705

  • Email: phukienthoitranmorie@gmail.com

  • Address: 119 Pham Nhu Xuong Street, Lien Chieu District, Da Nang City, Vietnam